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EQ - The Manager's Tool for Professional Excellence

Introduction

It is said that IQ (Intelligence Quotient) will get you hired, but EQ (Emotional Quotient) will keep you there and get you promoted. For years, people have assumed that successful people were basically very smart and hardworking. Studies have found that while there is some correlation between IQ and success, it by no means explains why some people with high IQs can fail in a job, while others perform exceptionally well despite average intelligence. A growing body of research suggests that emotional intelligence, measured by emotional quotient (EQ), is a better predictor of "success" than the more traditional measures of cognitive intelligence (IQ). Emotional Intelligence is not about being soft, emotional and "nice". It is about being effective, and knowing how to communicate and work effectively.

Course Objectives

• Understand what is EQ
• Know the difference between IQ and EQ
• Learn how to be aware and manage your own emotions
• Know how to apply EQ for workplace success
• Know how to apply EQ for better interpersonal relationships

Course Outline

• What is EQ?
• IQ as a predictor of success
• EQ as a predictor of success
• The 5 competencies of EQ
• Daniel Goleman’s Emotional Competency Framework
• Role of emotions in the workplace
• Maintaining a successful relationship
• Effective communication
• Understanding and applying perception
• Motivating yourself

Methodology
• Lecture
• Self-assessment
• Learning games
• Case studies
• Role plays
• Group discussions
• Videos

Trainer(s)

Ms Kaur, Lakhvinder

Lakhvinder Kaur has been in the field of training and development for the past 15 years and is an enthusiastic and creative educator, speaker and training consultant. Her areas of focus in training include: Coaching, EQ in the workplace, Networking, Leadership, Creative thinking Skills (including mind mapping), Innovation, Conflict Management, Stress and Time Management. Lakh also develops training and workshops to suit individual organisation’s requirements.

Lakh’s main aim is to facilitate the development of people’s confidence and assist them with the skills and knowledge they need to succeed in today’s dynamic environments, both professionally and personally to enjoy an ever expanding and enriching life.

Lakh contributes to community development through her volunteer work with a variety of organizations. At Family Life Center, she counsels adults in crisis and also conducts courses on emotional intelligence for the family. She has also coached and mentored youths from theSikh Sewak Group and has conducted various training workshops with them. In the USA and Malaysia, she has conducted life - skill programmes for young people. In Nigeria, she worked hand-in-hand with numerous social organizations and establishments to help teenaged mothers and adults in crisis including children from the streets. She is an active volunteer with United Sikhs, UK, helping in Tsunami stricken areas and the South Asia 's earth quake of 2005 in Pakistan. She also regularly counsels teenagers in local schools.

She holds of a Masters Degree in Social Science, Counseling, Her work has benefited not only people in Singapore, but also those in Malaysia, USA, India and Nigeria.

Who Should Attend

Managers who wish to manage more effectively and anyone who wish to achieve professional excellence in the workplace.

Course Details

Date:

29 June 2009

Time:

9:00am to 5:00pm

Venue:

NTU@one-north campus, Executive Centre

Closing Date:

15 June 2009

Fee:

Standard: SGD$350 Alumni: SGD$280 Group (3 & Above): SGD$315

Registration fees inclusive of:

Course materials
Light refreshments
Lunch
Complimentary parking (1 entry/day) - applicable at NTU@one-north campus only.
Prevailing GST

Online Registration

>> CLICK HERE to Register Online

Methods of Payment

1. Credit Card (Visa and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

Cancellation & Refund Policy

Written notification to cce@ntu.edu.sg or fax: (+65) 6774 2911 at least 10 days before course commencement	No cancellation charges (Full refund)
Written notification within 4 – 9 days before course commencement	50% of course fees (50% refund)
Written notification within 3 days before course commencement	100% of course fees (No refund)